Refund And Cancellation Policy

What You're Buying

CiteZap's paid plans (Starter, Pro and Agency) are online services from Outshade Business Solutions. Each plan gives your account more reports, more pages per report and extra features for the month or year you pay for. Plans and prices are on the pricing page.

How Buying Works

1. Choose a plan on the pricing page and send the short request form.
2. We email you the payment details (a payment link, UPI or bank transfer), usually within one working day.
3. When we receive your payment, we switch the plan on and email you a GST invoice.

Sending a request doesn't commit you to anything. Nothing is charged until you pay.

Delivery

Nothing is shipped. Your plan is switched on in the CiteZap account that uses the email from your request, within one working day of us receiving your payment. If you don't have an account yet, create one with that email. You'll see the plan and its limits under My reports, and receive a GST invoice by email. If your plan isn't active within one working day of paying, email us and we'll fix it or refund you.

Cancelling

• Plans don't renew automatically, so there's no subscription to cancel. If you don't pay for the next period, your account moves to the free plan when the current one ends.
• Your reports stay in your account on the free plan. Monitoring, PDFs and other paid features stop at the end of the period.
• To withdraw a plan request you haven't paid for, just don't pay, or email us and we'll remove it.

Refunds

• 7-day refund on your first purchase: if a plan isn't right for you, ask within 7 days of your first payment for that plan and we'll refund it in full, as long as you've run no more than 3 reports on the paid plan.
• Charged twice or charged wrongly: duplicate payments and payments taken in error are refunded in full.
• If we can't deliver: if a paid feature stops working for a long time and we can't fix it, or we stop it during your billing period, we refund the unused part of that period.
• Otherwise: after 7 days, or for renewals, payments aren't refundable for the period already started, and your plan stays active until it ends.

How To Ask For A Refund

Email revanth@outshade.com from the email you use to sign in, with your invoice number or transaction ID and the reason. We reply within 2 working days. Approved refunds are processed within 7 working days and paid back the way you paid (to your card or account for payment links, or by bank transfer or UPI to the account you paid from); your bank or card issuer may take a further 5–10 working days to show it. When a refund is made, the plan it paid for ends.

Contact

Outshade Business Solutions, Hyderabad, India. Email revanth@outshade.com. See also our terms of use and privacy policy.